Effective Date: 1 February 2025
Welcome to SANQ Children Services (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you share with us when using our website, www.sanq.co.uk (“Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information, as well as your rights regarding your data.
By using our Site, you consent to the terms of this Privacy Policy. If you do not agree, please refrain from using the Site.
1. Information We Collect
We may collect several types of information from and about users of our Site, including:
a. Personal Information
This refers to information that identifies you as an individual, including but not limited to:
- Full name
- Email address
- Phone number
- Mailing address
- Any other information you voluntarily provide through forms on the Site
b. Non-Personal Information
We also collect non-identifiable information about your interactions with our Site, such as:
- Browser type and version
- Device type
- IP address
- Time zone settings
- Referring/exit pages
- Clickstream data
- The time and duration of your visit
c. Sensitive Information
We do not intentionally collect sensitive personal information (e.g., race, ethnicity, health, religious beliefs). If you voluntarily provide such information, you consent to its collection and use as described in this Privacy Policy.
2. How We Collect Your Information
We collect information in the following ways:
- Directly from You: Information you provide by filling out forms, subscribing to newsletters, or contacting us through email or support channels.
- Automatically: Information is collected as you navigate the Site via cookies, server logs, and similar technologies.
- Third Parties: Occasionally, we may collect information from external sources such as analytics providers, ad networks, or social media platforms.
3. How We Use Your Information
We use the information we collect for the following purposes:
a. To Provide and Improve Our Services
- Ensure that content from our Site is presented effectively across all devices.
- Diagnose and fix technical issues.
- Analyse how users interact with our Site to improve functionality and user experience.
b. To Communicate with You
- Respond to enquiries, feedback, or support requests.
- Notify you about changes to our services, terms, or policies.
- Provide you with updates, newsletters, or promotional materials if you’ve opted to receive them.
c. For Legal and Administrative Purposes
- Detect and prevent fraudulent activity, security breaches, or unlawful behaviour.
- Comply with legal obligations or respond to lawful government requests.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information under the following circumstances:
a. Service Providers
We may share your data with third-party vendors, contractors, or service providers that assist in operating our Site or providing services (e.g., payment processing, hosting, email delivery).
b. Compliance with Legal Obligations
We may disclose your information to comply with legal obligations, respond to legal processes, or enforce our terms and conditions.
c. Business Transfers
If our business is acquired, merged, or reorganised, your information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to enhance user experience and analyse traffic. These may include:
- Session Cookies: Temporary cookies that expire when you close your browser.
- Persistent Cookies: Remain on your device until deleted or expired.
- Third-Party Cookies: Cookies placed by third parties for analytics or advertising.
You can manage your cookie preferences through your browser settings. Disabling cookies may impact certain Site functionalities.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this Privacy Policy. Non-personal data may be stored for longer periods for analytics purposes.
7. Data Security
We take reasonable technical and organisational precautions to protect your data from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights under applicable privacy laws:
- Access: Request access to your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to certain conditions.
- Restriction: Restrict processing of your data.
- Data Portability: Request a copy of your data in a machine-readable format.
- Withdraw Consent: Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at hello@sanq.co.uk. We will respond within the timeframes required by applicable law.
9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Effective Date” will reflect the most recent revision. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or comments about this Privacy Policy or our data practices, please contact us at:
SANQ Children Services
Email: hello@sanq.co.uk
Phone: 0121 582 3643